Question 1

Is it true you do not stock products unless proven to help?

Accepted Answer

This is true!

Halle researches each product and contacts relevant places to make sure every product is worthy of being on our shelves. She really doesn't care for stocking things due to brand names and she will bring products from all over the world even though she can probably get lesser items locally.

Quality, sustainability, traceability, responsiveness of manufacturer and effectiveness of a product play big roles in her choices.

Question 2

If I experience issues with this website, how can I contact you?

Accepted Answer

Click the 'Chat Box' below and send us a message

Use 'Contact' page and send us a message

Contact us on our socials

Question 3

If my pet has allergies/intolerances, can I alter the mix boxes?

Accepted Answer

Absolutely!

Drop us a message at check out or contact us via 'Chat Box', 'Contact Page' or our socials and we'll sort that out for you.

Question 4

Can I upgrade my order to next day delivery?

Accepted Answer

This is possible Monday to Friday - up to 4pm. Just choose 'next day' option at check out.

But please remember, once dispatched, it is down to couriers to do their jobs correctly. We have no control over how couriers operate :(

Question 5

If I contact you, can you help me make suitable choices for my pet?

Accepted Answer

Absolutely!

Contact us via 'Chat Box' below or via other means including our socials and we'll aim to help you.

Question 6

Who is my first point of contact?

Accepted Answer

That would be Halle. She can help with all your questions and recommend solutions.

Question 7

Can I contact you for special requests?

Accepted Answer

Yes you certainly can. We will do our best to accommodate.

Question 8

I am completely Petculiar, local and proactive, can I work for Petculiar?

Accepted Answer

Please contact us and tell us what values you'll bring to Petculiar. If you can bring something special, we are always open to creating positions.

Question 9

Where is your physical shop and what are your opening hours?

Accepted Answer

We are based in two locations.

The Stables 3&4, Offley Hoo Farm, SG5 3ED
Opening hours:
Monday - Tuesday CLOSED
Wednesday CLOSED
Thursday CLOSED
Friday CLOSED
Saturday 10-3pm
Sunday 10-2pm

10 The Arcade, Letchworth, SG6 3ES
Monday - Tuesday CLOSED
Wednesday 10 - 5.30pm
Thursday 10 - 5.30pm
Friday 10 - 5.30pm
Saturday 10 - 4pm
Sunday 10 - 2pm

Question 10

Do you ship overseas?

Accepted Answer

Yes we can ship overseas, however, customer will have to pay full shipping fees. Please check your possible fees to see if this is feasible for you and contact us with your order.